Shipping & Delivery

SHIPPING & DELIVERY UPDATE:

We’ve been busy putting new safety measures in place at our warehouse and offices to ensure the safety of our employees and all who engage with ClevaMama. Thank you for your understanding, patience and ongoing support. 

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COVID-19 UPDATE - 4th JAN 2022
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Due to the rapid spread of the latest variant of COVID-19, there will be dealys to processing customer orders at this present time. This issue affects both our warehouse and our delivery partners DPD. Please allow for a further 2-3 working days in addition to the standard delivery times stated below.

We apologise for any convenience this may cause.

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UK
For UK customers, order by 1pm for delivery in 2-3 working days. Working days are Monday to Friday excluding public holidays. Any orders placed over the weekend will be considered as being placed on a Monday before 1pm. This is only a guideline and is not a guarantee. Handy Baby Products Limited is unable to take responsibility for any delivery delays which are outside of their control.

PLEASE NOTE: We do not presently offer shipping to the Channel Islands or Isle of Man. We apologise for any inconvenience caused.

Shipping is FREE on orders over £49, and £5.99 for all orders under £49.

ClevaMama are liable for customs and import fees for orders to the UK. However, if, in the unlikely event that you are contacted for payment of these by our carrier, please contact support@clevamama.com for immediate resolution.

 

Northern Ireland
For Northern Ireland customers, order by 1pm for delivery in 1-2 working days. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed on a Monday before 1pm. This is only a guideline and is not a guarantee. Handy Baby Products Limited is unable to take responsibility for any delivery delays which are outside of their control.

Shipping is FREE on orders over £49, and £5.99 for all orders under £49.

ClevaMama are liable for customs and import fees for orders to the UK. However, if, in the unlikely event that you are contacted for payment of these by our carrier, please contact support@clevamama.com for immediate resolution.

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery. 

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.

Stock Outs
Usually everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

Delivery Time frames
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.

We use third party courier service providers and on occasion human error may cause a package to be misdirected. Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and Handy Baby Products Limited cannot be held responsible for a package not reaching its destination on time.

In order to avoid disappointment, we suggest that customers place orders well in advance to allow for any unforeseen delays.